Subscription Complaint - need help
I hope someone can point me in the right direction.
I have had a nightmare with my son's season ticket subscription. It's a £1.84/per month subscription.
Last month (beginning of September) - a payment bounced because I blocked my card as I had misplaced it. When found, I removed the block.
EVERY SINGLE DAY @ 8am ON THE DOT - since that day - WWFC have attempted to take money from my account.
For the first week - approx £6 per day
Second - fourth week - approx £13 per day
EVERY day at 8am until the other day - £23 per day
In the meantime I couldn't make any online transactions for tickets with WWFC because there was some "block" on my account that the bank blamed WWFC for, and WWFC blamed the bank for.
I made 5 phone calls (to wwfc) and 3 to the bank to try and resolve this........nothing. Until, Ryan at the ticket office got onto it. He was extremely helpful and charged the arrears on my account which I owed from the beginning of September, albeit got charged the wrong amount (£18 instead of £5). That has since been refunded.
At the first sign something was wrong, I moved all my money from that account and had to rearrange bills and direct debits in the fear that this money was going to be taken. In light of this I have had numerous charges from various suppliers for missed bill payments and am out of pocket. Could not go to MK today with my 6 year old as result.
I've messaged Pete Couhig on Twitter, got a very brief answer and not heard anything since and feel like it's not been taken seriously.
Is there someone that I can message/email to explain the aggravation that the inept ticketing system has caused me?
Just for the record, WWFC did not actually take any money that they were not supposed to.